Tickets created outisde operational hours
MSSQL: SELECT "wo"."WORKORDERID" AS "Request ID", "mdd"."MODENAME" AS "Request Mode", "aau"."FIRST_NAME" AS "Requester", "dpt"."DEPTNAME" AS "Department", "cd"."CATEGORYNAME" AS "Category", "scd"."NAME" AS "Subcategory", "icd"."NAME" AS "Item", ...